Terms and Conditions

At our clinic, the health, safety, and satisfaction of every client is our top priority. To maintain a professional and transparent environment, we have clear Terms & Conditions in place. These guidelines outline important details around bookings, cancellations, deposits, treatment eligibility, privacy, and client responsibilities.

By setting out these policies, we ensure that both clients and practitioners are protected, appointments run smoothly, and treatments are carried out in a safe, compliant, and ethical manner. Our Terms & Conditions also help us meet industry and regulatory standards while maintaining fairness and consistency for all clients.

We encourage every client to read and understand these guidelines before booking, so you know exactly what to expect from us—and what we expect from you. This mutual understanding allows us to deliver the highest quality of care in a professional, respectful, and supportive setting.

Arrival and Late Policy

To ensure that we can provide the best service to all our clients, we kindly request that you arrive at least 10 minutes prior to your scheduled appointment time. This allows us to prepare the treatment room and ensures that you receive your full allotted time for your treatment.

If you happen to arrive late for your appointment, please understand that we may need to make adjustments to your treatment. In some cases, we may need to shorten or cancel certain aspects of the treatment in order to accommodate our next scheduled client. Despite any adjustments made, the full scheduled appointment fee will still apply.

We value your time as well as the time of our other clients, and we strive to maintain a smooth schedule for everyone. Thank you for your understanding and cooperation.

Cancellation and No-Show Policy

When booking an appointment with us, a 20% deposit is required to secure your reservation. We kindly remind you of our cancellation and no-show policy during the booking process, and this information is also available on our booking system.

We understand that sometimes circumstances may arise that require you to change or cancel your appointment. If you need to cancel or reschedule, we kindly ask for a minimum of 24 hours' notice prior to your scheduled appointment time. This allows us to offer the available time slot to another client.

If the 24-hour notice is not provided for a cancellation, a charge of 20% of the treatment cost will be applied. In the case of a no-show, where you fail to attend your scheduled appointment without any prior notice, the full charges for the appointment time will be applied.

Please note that this cancellation and no-show policy also applies to voucher holders and members.

We strive to accommodate our clients' needs and provide them with ample time to reschedule their appointments. By adhering to this policy, you help us maintain our schedule and ensure that all clients receive the best possible service. Thank you for your understanding and cooperation.

Gift Vouchers

  • Gift vouchers purchased may only be redeemed in the business of purchase.

  • Gift vouchers may be partially redeemed and the balance used at a later date, provided before expiry.

  • Gift vouchers cannot be redeemed for cash.

  • Gift vouchers are valid for a period of 3 years from the date of purchase. The purchase contract is concluded with the service provider.

  • Gift vouchers cannot be redeemed on public holidays

  • Gift Voucher must be presented on upon arrival

  • Cancellation within 24 hours of your appointment may result in a cancellation fee be charged to credit card when the booking was made.

  • No Show if you do not show up to your appointment this will result in voucher been redeemed in full.

Return & Refund Policy

At InnovaSkin Studio, we want you to love your purchase. If you change your mind or experience an issue with your order, please review our return policy below.

1. Change of Mind

  • We accept returns for unused, unopened, and sealed products within 14 days of delivery.

  • Products must be in original packaging and in resalable condition.

  • Return postage costs are the responsibility of the customer.

2. Damaged, Faulty or Incorrect Items

  • If your order arrives damaged, faulty, or incorrect, please contact us within 7 days of delivery with your order details and photos of the item.

  • We will arrange a replacement or a full refund, including postage, in line with your rights under Australian Consumer Law.

3. Exclusions

  • For hygiene and safety reasons, we cannot accept returns of opened or used skincare products, unless the item is faulty.

  • Gift cards and sale items are non-refundable.

4. How to Return

  • Please email us at [insert your email] with your order number, details of the issue, and photos if applicable.

  • Once approved, we will provide return instructions.

  • Refunds will be processed to your original payment method within 5–7 business days after we receive and inspect the returned item.

5. Your Rights

This policy is in addition to your rights under the Australian Consumer Law, which guarantees that products must be of acceptable quality, match their description, and be fit for purpose.

Terms of Service

Last updated: 11/09/2025

Welcome to InnovaSkin Studio. By accessing or purchasing from our website, you agree to the following Terms of Service. Please read them carefully before placing an order.

1. General

  • These Terms apply to all visitors and customers of our online store.

  • InnovSkin Studio reserves the right to update or change these Terms at any time without notice.

  • Continued use of our website constitutes acceptance of any changes.

2. Products & Services

  • We strive to ensure that all product descriptions, images, and pricing are accurate. However, errors may occur, and we reserve the right to correct them.

  • All products are for personal use only and are not to be resold or redistributed.

  • Product results may vary depending on individual skin type and usage.

3. Orders & Payment

  • Orders are accepted once payment is received in full.

  • We accept major credit cards, debit cards, and other payment methods as displayed at checkout.

  • All prices are listed in AUD and include GST unless otherwise stated.

4. Shipping & Delivery

  • We aim to dispatch orders within [X business days]. Delivery times may vary depending on location and courier services.

  • InnovSkin Studio is not responsible for delays caused by third-party carriers.

  • Customers are responsible for providing accurate delivery information.

5. Returns & Refunds

  • Returns and refunds are managed in line with our Return & Refund Policy.

  • Please refer to the dedicated policy page for details.

6. Limitation of Liability

  • InnovSkin Studio is not liable for any indirect, incidental, or consequential damages resulting from the use of our products or services.

  • Our maximum liability is limited to the purchase price of the product(s).

7. Privacy

  • Your personal information is handled in accordance with our Privacy Policy and is only used to process orders and improve customer experience.

8. Governing Law

  • These Terms are governed by the laws of Victoria, Australia, and any disputes will be subject to the jurisdiction of Victorian courts.

Privacy Policy – InnovaSkin Studio

Last updated: 11/09/2025

At InnovSkin Studio, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit or purchase from our website.

1. Information We Collect

We may collect the following personal information when you interact with our website:

  • Name, email address, phone number, and billing/delivery address

  • Payment details (processed securely through third-party providers)

  • Purchase history and customer service interactions

  • Website usage data via cookies and analytics tools

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders

  • Communicate with you about your purchase or account

  • Send promotional offers, if you have opted in to receive marketing

  • Improve our website, products, and customer service

  • Comply with legal and regulatory obligations

3. Sharing Your Information

  • We do not sell or rent your personal data.

  • Information may be shared with trusted third-party service providers (e.g. payment processors, delivery partners, IT support) for the sole purpose of fulfilling your order.

  • We may disclose information if required by law or to protect our legal rights.

4. Security

  • We take reasonable steps to protect your personal information against loss, misuse, or unauthorised access.

  • Payment details are encrypted and processed securely; we do not store your full credit card information.

5. Cookies & Analytics

  • Our website uses cookies to improve functionality and user experience.

  • We may use tools such as Google Analytics to understand website traffic and behaviour.

  • You can disable cookies in your browser settings, but some website features may not work properly.

6. Your Rights

Under the Australian Privacy Act, you have the right to:

  • Access the personal information we hold about you

  • Request corrections to your personal details

  • Opt out of marketing communications at any time

7. Contact Us

If you have any questions or requests about this Privacy Policy, please contact us at:
📧 Contact@Innovaskinstudio.com.au
📍 756 Burke Rd, Camberwell VIC 3124