Terms & conditions.

A deposit of 20%–50% is required to secure your appointment, depending on the treatment value and time required.

Please provide at least 24 hours’ notice if you need to cancel or reschedule your appointment. This allows us to offer the time to another client.

Cancellations with less than 24 hours’ notice incur a charge of 20% - 50% of the treatment cost.

This policy also applies to voucher holders and members.

If you do not attend your appointment without prior notice, the full appointment charge applies.

Please see the gift voucher section for voucher-specific conditions.

Please arrive at least 10 minutes before your scheduled appointment so we can prepare for your treatment.

If you arrive late, we may need to shorten or cancel parts of your treatment to accommodate the next scheduled client.

The full scheduled appointment fee will still apply.

• Purchased gift vouchers are valid for 3 years from the date of purchase.
• Vouchers may only be redeemed at the business where they were purchased. The purchase contract is with the service provider.
• Vouchers may be partially redeemed, with the remaining balance used before expiry.
• Vouchers cannot be redeemed for cash.
• Vouchers cannot be redeemed on public holidays.
• Please present your voucher on arrival.

Cancelling within 24 hours of your appointment may result in a cancellation fee charged to the card provided when booking.

If you do not attend your appointment, your voucher will be redeemed in full.

• We accept returns of unused, unopened and sealed products within 14 days of delivery.
• Products must be in their original packaging and in resalable condition.
• Return postage is the customer’s responsibility.

If your order arrives damaged, faulty or incorrect, please contact us within 7 days of delivery with your order details and photos of the item.

We will arrange a replacement or full refund, including postage, in line with your rights under Australian Consumer Law.

For hygiene and safety reasons, we cannot accept returns of opened or used skincare products, unless the item is faulty.

Gift cards and sale items are non-refundable, subject to your rights under Australian Consumer Law.

Email contact@innovaskinstudio.com.au with your order number, details of the issue and photos where applicable.

Once approved, we will provide return instructions.

Refunds will be processed to your original payment method within 5–7 business days after we receive and inspect the returned item.

This policy is in addition to your rights under Australian Consumer Law, which guarantees that products must be of acceptable quality, match their description and be fit for purpose.

• Orders are accepted once payment is received in full.
• We accept major credit cards, debit cards and other payment methods displayed at checkout.
• All prices are in AUD and include GST unless otherwise stated.

We aim to ensure product descriptions, images and pricing are accurate. Errors may occur, and we reserve the right to correct them.

Products are for personal use only and must not be resold or redistributed.

Product results may vary depending on individual skin type and usage.

We aim to dispatch Medik8 orders within 5 business days. Delivery times vary depending on your location and courier services.

DMK products are available for store pick-up only, as stated at checkout.

InnovaSkin Studio is not responsible for delays caused by third-party carriers. Customers are responsible for providing accurate delivery information.

These terms apply to all visitors and customers of our online store. By accessing or purchasing from our website, you agree to these terms.

InnovaSkin Studio reserves the right to update these terms without notice. Continued use of the website constitutes acceptance of changes.

InnovaSkin Studio is not liable for indirect, incidental or consequential damages resulting from use of our products or services. Our maximum liability is limited to the purchase price of the products, subject to applicable consumer rights.

Returns are managed under the Return & Refund Policy above. Personal information is handled under the Privacy Policy below.

These terms are governed by the laws of Victoria, Australia. Disputes are subject to the jurisdiction of Victorian courts.

We may collect:

• Your name, email address, phone number, billing address and delivery address.
• Payment details processed securely through third-party providers.
• Purchase history and customer service interactions.
• Website usage data through cookies and analytics.

• To process and deliver your orders.
• To communicate about your purchase or account.
• To send promotional offers where you have opted in to marketing.
• To improve our website, products and customer service.
• To comply with legal and regulatory obligations.

We do not sell or rent your personal data.

Information may be shared with trusted service providers, including payment processors, delivery partners and IT support, to fulfil your order. We may also disclose information where required by law or to protect our legal rights.

We take reasonable steps to protect personal information from loss, misuse and unauthorised access.

Payment details are encrypted and processed securely. We do not store full credit card details.

Our website uses cookies to improve functionality and user experience. We may use tools such as Google Analytics to understand website traffic.

You can disable cookies in your browser settings, although some website features may not work properly.

You may request access to personal information we hold about you, ask for corrections or opt out of marketing communications.

For privacy questions or requests, email contact@innovaskinstudio.com.au .

InnovaSkin Studio
756 Burke Road, Camberwell VIC 3124